Last post I suggested that you write your blog as if you were a down home main street business owner answering your customers' questions.
Well, check out this segment on MSNBC's Morning Joe the other day.
It's a discussion with one of the hottest internet/customer service marketers out there, Gary Vaynerchuk. He's a wine guy who's figured out how to use the internet to establish relationships online and sell big time.
About 3:34 minutes into the interview, Mika Brzezinski gets it. She says about business and its customers in the internet age, "So in other words, be more small town." The discussion waxes nostalgic for the old days of mom and pop stores and how they knew their customers. And how the internet allows business to treat their customers great today!
Here's the link again.... this is a terrific segment that'll benefit every business out there. And, isn't it fun to think that old fashioned customer service is the order of the day...on the internet!
Let me know what you think.
Until next time,
Nick
